I'm always on the lookout for a challenge in a Fractional Leadersip role, Project Manager, Scrum Master, or Team Facilitator where I can leverage my extensive experience in operations management, CRM implemenations, customer success, and sales, backed by a robust foundation in SAAS and agile methodologies.

I want to build relationships with those I work with. I want to empower them to scale their processes, grow their teams, and deliver on their customer promise.

Here’s what I also realized, most people, however talented, don’t have these skills. And those that are very talented as subject matter experts, will often make mistakes that can easily be avoided. It takes a careful cocktail of having a wide angle lense, attention to detail, and humility to help teams take ideas and turn them into reality.

And so... as I grew out of my support chat representative role, I realized that my ability to adapt (my learning agility) not only helped me advance in the organization, it helped me deliver results for our customers. 

I went from being a customer service representative to a sales engineer, technology solutions leader, operations manager, and customer success manager, but behind those roles was always a problem I was solving. A solution I needed to help uncover, a plan we needed to carry out, and ultimately success realized.